• How Inbound Calls Work – A Complete guide

    How Inbound Calls Work — Complete Guide Everything that happens from the moment someone calls your business number to when the call is answered or goes to voicemail. TABLE OF CONTENTS How Inbound Calls Work — Complete Guide The Big Picture Where to Find These Settings Stage 1 — Smart…

  • MM Lite Explained: Faster, Simpler WhatsApp Marketing at Scale

    In today’s fast-moving digital landscape, reaching customers on WhatsApp isn’t just about sending messages—it’s about sending the right message, at the right time, to the right person. That’s exactly where Marketing Messages Lite (MM Lite) comes in. If you’re using Venderflow for WhatsApp automation and campaigns, MM Lite is the…

  • Getting Started with Coupons

    Overview Coupons help you offer discounts on your products and increase conversions across your checkouts. You can create coupons that apply to one-time and recurring products and control how, where, and how often they can be used. Coupons can be used across: Funnels (Order Forms) Stores Websites Payment Links Calendars Services Gift Card Sell Page Business Facing – Create Subscription ⚠️ Coupons are not supported on Estimates and Invoices. Certain types of coupon settings are not supported for subscription payments made with PayPal. What Does This Feature Do? Coupons allow you to: Offer percentage or fixed discounts Apply discounts on entire carts or specific products Control usage through limits and restrictions Apply discounts on subscriptions (with duration controls) Track usage and redemption What Do I Need to Use Coupons? Access to Payments → Coupons A checkout, selling products, where coupons are supported How to Create a Coupon Step 1: Navigate to Coupons Go to:Payments → Coupons → Create Coupon Step 2: Enter Basic Details…

  • 20003 – Credentials are invalid or the account has been suspended

    ERROR: 20003  The error 20003 – Credentials are invalid or the account has been suspended indicates that the system was unable to authenticate with Carrier. This typically occurs when the  Account SID, Auth Token, or API credentials are incorrect, expired, or when the account has been suspended. This error prevents…

  • Prospecting Widgets Localization: Emails, Reports & Forms

    Prospecting Widgets now fully support multi-language functionality. All system-generated text — including field labels, validation messages, submit buttons, email communication, and PDF report links — automatically adapts to the user’s preferred platform language. This ensures a consistent localized experience across embedded widgets, emails, and exported reports. TABLE OF CONTENTS Overview…

  • Bot Actions – Add Contact Info

    The Add Contact Info feature allows users to easily add contact information directly from the AI conversation. By capturing information like business details, addresses, and dates directly from the contact’s responses, you can reduce manual data entry and keep contact records update. TABLE OF CONTENTS What is the Add Contact Info…

  • How to Use Filters in the Reputation Metrics Dashboard

    The Reputation Metrics Dashboard is designed to help you understand what’s working, what’s not, and where to optimise across review requests, reviews, responses, AI adoption, widgets, QR codes, and more. At the top of the dashboard, you’ll see filters that control what data you’re viewing. This guide explains how those…

  • Quiz Builder Guide

    The Quiz Builder lets you create interactive quizzes that collect lead data and deliver personalized results. Use scoring, categories, automations, and CRM mapping to turn quiz responses into personalized experiences. TABLE OF CONTENTS What is the Quiz Builder? Key Benefits of the Quiz Builder Quiz Builder Layout and Navigation Quiz…

  • Error 30034: Number not A2P compliant. Please register for A2P

    Error 30034 typically occurs when attempting to send a message to a U.S. number from a 10DLC number that is not associated with a registered A2P campaign. This error usually indicates that the system was unable to process the request due to missing, invalid, or expired credentials. Common Scenarios You…