• Updated Messaging Guidelines for the U.S. & Canada

    Good news!We’ve simplified A2P (Application-to-Person) requirements to make messaging across the United States, Canada, and Puerto Rico more consistent, reliable, and compliant — all while keeping things easy for you. OVERVIEWThis guide explains the messaging requirements and error codes related to A2P (Application-to-Person) registration and Persona verification for both domestic…

  • Billing Statement Help

    Overview This article explains the billing statement requirements for the upcoming number porting feature in lead connector.When you port your existing phone number(s) into lead connector, carriers require proof that you own those numbers. This proof comes in the form of a billing statement or account record from your current…

  • Getting Started with Gift Cards

    Gift Cards are a powerful new way to engage your customers, boost sales, and build loyalty — all within your existing payments ecosystem. With fully customizable Gift Card Products, you can design and sell beautiful, branded digital cards that reflect your business identity. From choosing artwork and denominations to setting…

  • Understanding Score Tiers in Quizzes

    Score tiers help you categorize quiz results based on a respondent’s total score or performance. This allows you to show personalized result pages, dynamic text, or custom follow-up actions depending on the user’s score range. TABLE OF CONTENTS What Are Score Tiers? Where to Configure Score Tiers Configuring a Score…

  • Others

  • Phone Number Edit Configuration (Incoming Calls Settings)

    The “Incoming Call Settings” interface puts every factor that routes an inbound call into one set of settings. With quick-edit controls and handy links to advanced pages, you can diagnose call-flow issues and update settings in seconds, without hunting through multiple menus. TABLE OF CONTENTS What is Edit Configuration (Incoming…

  • Workflow Setting Stop On Response & Call Action Disable Voicemail Detect

    This article explains the important interaction between the workflow’s “Stop on Response” setting and the “Disable Voicemail Detect” setting within the Call action. These two settings control how your workflow reacts when an automated phone call is made to a contact. They allow you to decide whether the workflow should…