Call Reporting provides a centralized view of all incoming and outgoing phone calls associated with your account. It helps track call outcomes, monitor team activity, review call recordings, and understand where calls are coming from. This report is designed to give clear visibility into daily communication performance while allowing flexibility…
This article explains every metric shown in paid search ads reporting so you can quickly understand campaign performance, optimize ads, and demonstrate return on investment. Each definition explains what the metric means, why it matters, and how it’s commonly used when reviewing results. TABLE OF CONTENTS Key Reporting Metrics Impressions…
Note -> This document is a WIP and is expected to be updated to its final version shortly. Imagine a potential customer searching for “dentist near me.” Two clinics appear: one shows just a basic listing with a link, while the other displays star ratings, office hours, phone number, and…
Attachments allow supporting files to be included directly with financial documents, helping customers receive all relevant information in a single, complete package. Files such as specifications, visuals, terms, or reference documents can be added during document creation and are delivered automatically when the document is sent. Each document supports up…
This article explains recent improvements to the PDF generation system used for invoices and receipts. These updates deliver faster downloads, more reliable automated workflows, and near-instant delivery of PDF documents—without timeouts or failures. TABLE OF CONTENTS What Is the PDF Generation Pipeline? Key Benefits of the Updated PDF Engine How…
This article explains how to connect social messaging channels so incoming messages appear together in a single inbox. Once connected, conversations from different messaging channels can be viewed and managed in one place, making it easier to respond quickly, stay organized, and maintain a complete conversation history. This guide is…
TABLE OF CONTENTS Feature Overview How it works Why it matters How to enable Feature Overview Conversation Views let you save your most-used conversation filters as reusable views, so you can switch focus instantly without rebuilding filters every time. This feature is ideal if you regularly check the same sets…
Connecting multiple business listing pages allows you to manage customer messages, incoming leads, and reviews from several locations in one place. Instead of switching between listings or accounts, all engagement data can be viewed, monitored, and responded to from a single workspace. This setup is especially useful for businesses with…
Google Forms Actions and Triggers in Workflows Automatically capture Google Form responses and trigger powerful follow-ups inside Workflows.With native Google Forms triggers and actions, you can sync leads, trigger CRM automations, and build conditional logic – without Zapier, Pabbly, or manual imports. TABLE OF CONTENTS Google Forms Actions and Triggers in…
If you are unable to receive the OTP (One-Time Password) while verifying your WhatsApp number in a sub-account, this article will help you identify the cause and resolve the issue. Why This Issue Happens The most common reason OTP verification fails is that the phone number you are trying to…
