Score tiers help you categorize quiz results based on a respondent’s total score or performance. This allows you to show personalized result pages, dynamic text, or custom follow-up actions depending on the user’s score range. TABLE OF CONTENTS What Are Score Tiers? Where to Configure Score Tiers Configuring a Score…
The “Incoming Call Settings” interface puts every factor that routes an inbound call into one set of settings. With quick-edit controls and handy links to advanced pages, you can diagnose call-flow issues and update settings in seconds, without hunting through multiple menus. TABLE OF CONTENTS What is Edit Configuration (Incoming…
This article explains the important interaction between the workflow’s “Stop on Response” setting and the “Disable Voicemail Detect” setting within the Call action. These two settings control how your workflow reacts when an automated phone call is made to a contact. They allow you to decide whether the workflow should…
FTP (File Transfer Protocol) is a secure and fast way to access your website’s files. You can upload, download, or edit files directly, just like managing files on your computer. ? Why You Might Use FTP: Upload custom plugins or themes Edit wp-config or .htaccess files Troubleshoot white screen or…
Overview KYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities. On Persona, this process helps verify that users are who they claim to be while maintaining compliance with regional and company standards. To ensure a smooth, secure, and efficient verification process,…
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