Conversation AI – Bot Inactive (Sleep) Conditions

In Conversation AI there are several different events that can put the bot in a conversation “to sleep”.

TABLE OF CONTENTS

• Bot Settings
• Bot Goals
• Conversation
• Workflow

Bot Settings

• Bot Settings > Max Messages – When the total messages in the conversation reaches this limit.

Bot Goals

• Bot Goals > Stop Bot – When the condition in this goal is reached.
  
• Bot Goals > Appointment Booking > Post Appointment Booked – after an appointment is successfully booked.
  
• Bot Goals > Human Handover – When the goal is reached and the conversation calls in a human.
• Bot Goals > Transfer Bot – When the condition is triggered to switch to a different bot.
  

Conversation

• Conversation > Manual Input – When a human user sends a message in the conversation.
  
• Conversation > Manual Switch to Inactive – In the Conversations panel, manually switch the Conversation AI from Active to Inactive.
  

Workflow

• Workflow > Action – When a workflow action sets the conversation to inactive/sleep.
• Workflow > Message Sent – When a workflow sends a message in the conversation.