If emails sent through your SMTP provider are failing to deliver, the most common cause is that the sender email address does not match the verified email configured inside your SMTP settings. This article explains how to verify your SMTP sender setup, understand delivery errors, and troubleshoot failed outbound emails….
Importing snapshots in HighLevel lets you bring shared snapshot assets into your agency snapshot library so they can be reused across sub-accounts. The redesigned snapshot import flow gives you more control from the moment you open a Snapshot Share Link, including the ability to rename the snapshot before importing, view…
ERROR: 21612 Description Error 21612 – Messaging to {{to_country}} is not allowed with {{from_country}} phone numbers. Please use a local number. Possible Causes Number formatting: The format you used for the “To” or “From” number may not be formatted using the E.164 format. Venderflow standardises numbers using the E.164 format….
Human Handover allows your AI bot to automatically transfer conversations to a human when the bot can no longer properly assist the customer. This helps create a smoother customer experience by ensuring complex questions, unresolved issues, or direct requests for human support are escalated quickly. TABLE OF CONTENTS Introduction Why…
Use the WhatsApp sender number picker in HighLevel Conversations to choose the correct WhatsApp number before sending a message. This helps teams with multiple connected WhatsApp numbers keep conversations accurate, avoid sending from the wrong business identity, and follow WhatsApp messaging rules. The number picker is available in Conversations on…
Troubleshooting Guide WhatsApp: Unsupported Message Type Understand why some messages appear as unsupported in CRM, what message types are supported, and how to resolve error code 131051. TABLE OF CONTENTS What is an Unsupported Message Type? Error Code 131051 Explained Supported Message Types in CRM Unsupported Message Types How Unsupported…
Shared Snapshots Summary helps agencies monitor how their Shared Snapshots are being imported across HighLevel. With daily in-app notifications and email digests, you can see which snapshots are being used, how often they are imported, and where import activity is happening. This gives your team better visibility into snapshot adoption,…
Business users are able to process payments via Razorpay, a payment provider popular in India. This integration is available as a marketplace application under App Marketplace menu inside a sub-account and also available upon clicking on the Search for More options inside Payments -> Integrations The integration provides capabilities to…
This is a placeholder doc. The content will be published as soon as our feature is live for usage
