New Channel Management Experience – Coming Soon Understanding the New Channel Assignment Experience We’ve redesigned how Conversation AI bots are assigned to channels. This article explains how...
Conversation AI – Transfer Bot Action The Transfer Bot Action in Conversation AI allows one AI bot to seamlessly transfer a conversation to another bot based...
Conversation AI – Auto Follow-Up Action The Auto Follow-Up feature in conversation AI empowers your bot to automatically send timely outbound messages to contacts who have...
Conversation AI – Human Handover Action Deliver exceptional customer experiences by ensuring your AI bot knows when to step aside for a real person. The new...
Conversation AI- Bot Snapshots This article explains how to create a snapshot of fully configured Conversation AI bots, including bot prompts, actions, settings, and...