What is CNAM? CNAM (Caller ID Name), short for Caller Name Presentation, is a legacy technology from the 1990s that allows the display of a caller’s name, whether personal or business, alongside their phone number. For example, instead of your customers seeing only +1 (555) XXX-4XX7, they might see “XYZ…
In this article, we will learn how we can increase our call answer rates by remediating ‘spam likely’ / ‘potential spam’ / ‘scam likely’ on the caller ID in the US (US only). If the phone number flagged as ‘spam likely’ is relatively new or not critical to your business…
To publish and maintain your mobile app, our team requires access to your developer accounts (Apple App Store Connect and Google Play Console). Adding our team email as an Admin ensures: Seamless App Publishing: We can submit builds, update app versions, and manage releases on your behalf. Faster Approvals: Direct access avoids…
The ShipStation Integration allows you to automatically sync orders, generate shipping labels, and display live carrier rates at checkout in your Ecommerce Store. Follow this guide to connect your ShipStation account with the Platform and streamline fulfillment. ? Important: Shipstation Setup Checklist Please check this article for the setup checklist…
Locations can now connect their WhatsApp, SMS numbers, and social channels (Facebook, Instagram, LinkedIn, etc.) to their GBP pages. Any messaging channel integrated with the CRM will automatically route messages to the Conversations module. ✅ Important: The Conversations module only supports messaging for channels integrated through CRM. TABLE OF CONTENTS…
Overview Text messaging is one of the most effective ways to reach your customers—but it comes with rules. These rules exist to protect consumers from unwanted messages, and they’re especially important in places like the United States and Canada. This article explains the best practices for: Letting customers know how…
Zapier is a platform that allows different apps to communicate instantaneously to automate workflows. By integrating CRM with Zapier, you can automate tasks such as lead capture, updating contacts, and much more. Please follow below steps to connect: Step 1: Log in to your Zapier account. Step 2: On the…
ERROR: 30035 Description This message appears when a user tries to send SMS messages using a newly registered A2P 10DLC (Application-to-Person 10-Digit Long Code) number in the U.S., but the registration process has not been fully completed. While the brand and campaign may be approved, the carrier-level provisioning can take…
ERROR: 30034 Description Messages sent to US numbers will not be delivered if they are sent from numbers that are not associated with an approved A2P 10DLC Campaign. Possible Causes You are sending messages to the US using a US 10DLC number that is not associated with an approved A2P…
When creating a lead form using Ad Manager for Google Ads, you may want to ask custom questions to better qualify your leads. However, Google enforces strict guidelines for what kinds of questions are allowed. This article explains what types of custom questions are approved, and how to avoid issues…
